PRIVACY POLICY

1. Introduction

John Paul II Holding Company, LLC ("we," "us," or "our") is committed to protecting the privacy and personal information of our tenants, prospective tenants, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our property management portal (powered by Buildium), or interact with our SMS/text messaging services.

By accessing our website, creating an account in our resident portal, or opting in to receive text messages, you agree to the terms outlined in this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website or services.

2. What Information Is Collected

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you register on our resident portal, sign a lease, or opt in to our SMS messaging service. The types of personal information we collect include: your full name; email address; phone number, including mobile phone number; mailing address and residential address; date of birth; emergency contact information; and financial information related to rent payments, including bank account or payment card details submitted through the Buildium resident portal.

2.2 SMS/Text Messaging Data

When you opt in to receive text messages from us through the Buildium resident portal, we collect your mobile phone number and your consent preferences (including the date and time of opt-in). We use this information solely to send you transactional messages related to your tenancy, including rent payment reminders, payment confirmations, promise-to-pay reminders, and installment plan notifications.

2.3 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including your IP address, browser type and version, operating system, referring URLs, access times and dates, pages viewed, and the duration of your visit. This information is collected through cookies, web beacons, and similar tracking technologies as described in Section 5 below.

3. How User Data Is Used

We use the personal information and data we collect for the following purposes: to manage your tenancy and maintain your rental account; to process rent payments and send payment confirmations; to send transactional SMS/text messages related to your account, including payment reminders, payment confirmations, promise-to-pay notifications, and installment plan updates; to communicate with you about your lease, property maintenance requests, and other tenancy-related matters; to respond to your inquiries and provide customer support; to comply with legal obligations, enforce our lease agreements, and protect our legal rights; to improve our website, resident portal, and overall tenant experience; and to maintain internal records and perform business analytics.

4. SMS Opt-In Details

4.1 How You Opt In

You opt in to receive SMS/text messages from John Paul II Holding Company, LLC by creating an account on the Buildium resident portal and providing your mobile phone number with explicit consent during the registration process. During registration, you will be presented with a clear consent disclosure and must affirmatively agree to receive text messages. Your consent to receive text messages is not a condition of tenancy, purchasing any property, or obtaining any services from us.

4.2 Types of Messages

Once opted in, you may receive the following types of transactional text messages: rent payment reminders sent at scheduled intervals before and after your rent due date; payment confirmation messages when your rent payment has been received; promise-to-pay commitment reminders and follow-ups; installment payment plan notifications and reminders; and other account-related transactional communications.

4.3 Message Frequency

Message frequency varies based on your payment status and account activity. You may receive approximately 1 to 5 messages per billing cycle. Additional messages may be sent if you have an active promise-to-pay arrangement or installment payment plan.

4.4 Message and Data Rates

Standard message and data rates may apply to text messages sent to or received from us, depending on your mobile carrier and wireless plan. You are solely responsible for any charges imposed by your carrier associated with receiving text messages from us. John Paul II Holding Company, LLC is not responsible for any carrier fees or charges.

4.5 How to Opt Out

You can opt out of receiving text messages at any time by replying "STOP" to any message you receive from us. Upon receiving your opt-out request, we will send a one-time confirmation message confirming your removal, and you will no longer receive text messages from us unless you re-subscribe. You may also contact our office directly at (602) 814-6404 to request removal from our messaging program.

4.6 Help and Support

For assistance with our messaging program, reply "HELP" to any text message you receive from us. You may also contact our office directly at (602) 814-6404 for support.

5. Cookie and Tracking Practices

5.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit our website. They help us recognize your browser, remember your preferences, and understand how you interact with our website.

5.2 Types of Cookies We Use

We use the following types of cookies and tracking technologies on our website: Essential cookies, which are necessary for the basic functionality of our website and cannot be disabled; Analytics cookies, which help us understand how visitors use our website by collecting information such as pages visited, time spent on each page, and traffic sources (we may use third-party analytics services such as Google Analytics for this purpose); and Functional cookies, which remember your preferences and settings to enhance your browsing experience.

5.3 Third-Party Tracking

Some cookies on our website may be placed by third-party service providers, such as analytics platforms, to help us analyze website traffic and usage patterns. These third parties may collect information about your online activities over time and across different websites. We do not control the cookies or tracking technologies used by these third parties, and their use is governed by their own privacy policies.

5.4 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that disabling cookies may affect the functionality of our website and your user experience. You may also opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on.

6. Data Security and Handling

We take the security of your personal information seriously and implement appropriate technical, administrative, and physical security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include: encryption of sensitive data during transmission using SSL/TLS technology; secure access controls and authentication for our resident portal and internal systems; regular security assessments and monitoring of our systems; restricted access to personal information on a need-to-know basis among our staff; and secure storage and disposal of physical and electronic records containing personal information.

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your data. In the event of a data breach that affects your personal information, we will notify you and the appropriate authorities as required by applicable law.

7. Data Retention

We retain your personal information for as long as your tenancy is active and for a reasonable period thereafter as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. SMS messaging data and consent records are retained for a minimum period as required by applicable regulations and carrier requirements. When personal information is no longer needed, we will securely delete or anonymize it.

8. User Rights

Depending on your jurisdiction, you have certain rights regarding your personal information. These rights may include:

Right to Access: You have the right to request a copy of the personal information we hold about you.

Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information.

Right to Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions.

Right to Withdraw Consent: You have the right to withdraw your consent for SMS messaging at any time by replying "STOP" or contacting our office.

Right to Data Portability: Where applicable, you have the right to request a copy of your data in a portable format.

Right to Complain: You have the right to lodge a complaint with a supervisory authority if you believe your data rights have been violated.

To exercise any of these rights, please contact us (602) 814-6404. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Mobile Information Sharing Statement

John Paul II Holding Company, LLC does not sell, rent, loan, trade, lease, or otherwise share your mobile phone number or any personal information collected in connection with our SMS/text messaging program to or with any third parties for their marketing or promotional purposes.

SMS opt-in consent and mobile phone numbers collected through our messaging program will not be shared with any third parties or affiliates for purposes of marketing or promotional messaging. Your mobile information is used exclusively by John Paul II Holding Company, LLC for the transactional messaging purposes described in this Privacy Policy.

This commitment applies to all mobile information collected through our SMS program, including your phone number, opt-in status, messaging preferences, and any data transmitted via text message.

10. Disclosure of Your Information

We may share your personal information only in the following limited circumstances: with our property management software provider (Buildium) to facilitate account management and messaging services; with payment processors to securely complete rent transactions; with service providers who assist us in operating our business, subject to confidentiality agreements that restrict their use of your data; to comply with applicable laws, regulations, court orders, or legal proceedings; to protect our rights, property, or safety, or that of our tenants or the public; and in connection with a merger, acquisition, or sale of business assets, in which case you would be notified of any change in ownership or control of your personal information.

11. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take immediate steps to delete that information. If you believe we may have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a revised effective date. We encourage you to review this Privacy Policy periodically. Your continued use of our Services after any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, our SMS messaging program, or your personal information, please contact us at:

John Paul II Holding Company, LLC

7137 E. Rancho Vista Drive Ste B21,
Scottsdale, AZ 85251

Phone: (602) 814-6404

Website: www.jp2rental.com